Credit Based Support
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How Credit Based Support Works...

BusinessWebFactory use a credit system to determine how to charge you for provision of services.

Typically, you will buy credits when you need help from BusinessWebFactory to fix, change or modify your website.

How to Get Help...

  1. Search the support knowledge base to see if you can find the solution to your queries.
  2. If you can't find the answer you're looking for, send us a support request through the 'ask a question' form.
  3. If your question is unusual or requires additional work to your site, our BusinessWebFactory Support Team will reply with an outline of the required work and a proposal for the number of credits required.
  4. If you agree to this proposal, you simply buy the required number of credits, and request when you would like the work to be done.

Maintenance Credits are units of development resource that can be allocated to perform any task within a reasonable time frame. One maintenance credit roughly equates to 15 minutes of developer time.

Summary

Get Support: £25+VAT per Support Credit

Call to Action
If you require a more regular support and maintenance service, find out more about Netflare’s credit based maintenance agreements. Call 0800 107 4662 and ask to speak to an advisor.